Let us plan your arrivals.
Share a few details below and a member of our team will follow up in writing with next steps.
A coordinator replies in writing.
Share your plans here, by email or by phone. You will receive a written plan and a prepaid quote.
Before you book.
The answers clients ask for most often.
How far in advance should we book?
For events and tournament weeks, we recommend reaching out as early as possible, since premium vehicles book quickly in peak periods. We can often accommodate shorter timelines for smaller requests.
Do you require payment upfront?
Yes. All services are prepaid in full before dispatch. We do not offer credit accounts or net terms. Any overages are settled at the end of each service date.
Is gratuity included?
No. Gratuity is not included in quoted rates and is entirely at your discretion. Chauffeurs do not solicit it.
What is your cancellation policy?
Sedans and SUVs can be cancelled at no charge up to 24 hours before pickup, Sprinters and minibuses up to 72 hours, and motorcoaches up to 7 days. Weddings, event programs and multi-vehicle bookings require 14 days. Later cancellations and no-shows are charged in full. See our Terms of Service for details.
Can you provide wheelchair-accessible vehicles?
Yes, in most markets with advance notice. Tell us about any accessibility needs when you book and we will confirm a suitable vehicle with our operating partner.
Does Balmora own the vehicles?
No. Balmora Reserve does not own or operate vehicles. We plan and coordinate your transportation and book it with independent, licensed and insured operators who meet our standards.
Will someone from Balmora be on site?
For event programs, yes. A Balmora coordinator is on site to manage staging, timing and live changes.
Where do you operate?
Worldwide. Every event program is coordinated by a Balmora team member on the ground, working with licensed and insured operating partners in that market.
Do you share client names or event details?
No. We do not publish client names, logos or event details. Discretion is part of the service.
Do you handle multi-city tours?
By arrangement. Multi-city programs are available when the engagement includes a dedicated Balmora coordination team. Contact us to discuss scope.