Terms of Service
Last updated: October 2026
These terms apply to all transportation booked through Balmora Reserve LLC ("Balmora", "we", "us"), whether by quote or by written confirmation. A signed agreement or event contract controls where it differs from these terms.
Our role
Balmora Reserve arranges ground transportation on your behalf. Balmora does not own or operate vehicles. All transportation is performed by independent, licensed and insured operators who are responsible for the operation, maintenance and insurance of their vehicles and for their chauffeurs. Balmora plans, books and coordinates your service and holds operators to our standards for condition, presentation and discretion.
Quotes and payment
- Quotes are valid for 14 days unless stated otherwise.
- All services are prepaid in full before dispatch. We do not offer credit accounts or net terms.
- Your booking is confirmed when payment is received and you receive written confirmation from us.
Overages and additional charges
Additional time, added stops, route changes, tolls, parking and airport fees not included in your quote are billed at the rates in your confirmation. Overages are settled at the end of each service date and before dispatch on any following date.
Gratuity
Gratuity is not included in quoted rates and is at your discretion. Chauffeurs are not permitted to solicit it.
Cancellations
Cancellations must be made in writing to hello@balmorareserve.com or through your booking confirmation. Notice is measured from the scheduled pickup time.
| Service | Cancel at no charge | Inside the window |
|---|---|---|
| Sedans and SUVs | 24 hours or more | Charged in full |
| Sprinters and minibuses | 72 hours or more | Charged in full |
| Motorcoaches | 7 days or more | Charged in full |
| Weddings, event programs and multi-vehicle bookings | 14 days or more | Charged in full |
Bookings for peak dates, such as major tournaments, holidays and citywide events, may carry different terms. Any such terms will be stated in your quote.
Changes
Changes to time, route or vehicle are accepted subject to availability. Changes requested inside the cancellation window may be charged. Moving a booking does not reset the cancellation window, which is measured from the earlier of the original and new pickup times.
Wait time and no-shows
- Domestic airport pickups include 30 minutes of wait time after landing. International airport pickups include 60 minutes.
- All other pickups include a 15 minute grace period.
- Additional wait time is billed in 15 minute increments at the vehicle's hourly rate.
- If a passenger does not appear by the end of the included wait time and we cannot reach them, the booking is treated as a no-show and charged in full.
Weather, flights and travel orders
If a flight is cancelled, or a government travel order or severe weather warning prevents safe travel, we will waive cancellation fees or offer a credit toward a future booking. Delayed flights are tracked and pickups adjusted at no change fee.
Passenger conduct
Passengers are responsible for damage to vehicles caused by them or their guests, including cleaning fees. Operators may refuse or end service for unsafe or unlawful conduct, with no refund. Smoking is not permitted in any vehicle.
Accessibility
Please tell us about any accessibility needs, including wheelchair-accessible vehicles, when you book. We will confirm a suitable vehicle with our operating partner. See our Accessibility page.
Limitation of liability
To the fullest extent permitted by law, Balmora is not liable for delays or service interruptions caused by traffic, weather, road closures, flight changes or other events outside our reasonable control.
Contact
Balmora Reserve LLC
hello@balmorareserve.com
(213) 944-8027